Pro Roaster Warranty Policy (“Warranty”)
This warranty will be provided by IKAWA Ltd (“IKAWA”). IKAWA provides the Warranty set out in this document, in respect of the Pro Roaster (“Roaster”) purchased for commercial use. For purchases of the Home Roaster made by consumers, please refer to the IKAWA Home Roaster Warranty.
Except for the warranties set forth in this document, IKAWA provides no other warranties, express or implied, by statute or otherwise.
How long is the Warranty Period?
The warranty is provided for a period of one year from the date of purchase or date of delivery whichever is later (“Warranty Period”).
Who is covered by this Warranty?
This warranty is only provided to the person (meaning a natural person, corporate or unincorporated body (whether or not having separate legal personality) whom originally purchased the Roaster (“the Customer”).
What is covered by this Warranty?
IKAWA warrants that the Roaster is free from defects under normal use and use in accordance with the user manual, during the Warranty Period.
What is not covered by the Warranty?
This warranty does not cover defects and damage resulting from:
- Normal wear and tear, parts which wear out over time;— Misuse, abuse, negligence or an accident howsoever caused;
- Use not in accordance with our user manual or for a purpose not intended;
- Any attempt to carry out any disassembly, repair, alteration or modifications by the customer or a third party not authorized by IKAWA;
- Use of parts or accessories which are not genuine IKAWA approved parts, not purchased from IKAWA or an authorized agent as listed at www.IKAWAcoffee.com ;
- External sources including but not limited to corrosion, electrical outage, power failure, weather or other circumstances outside of IKAWA’s control; or
- Faulty installation.
How to raise a Warranty claim?
To raise a warranty claim, the Customer should contact IKAWA by sending an email to email@example.com and including in the email the Customer name and the serial number of the Roaster.
What documents to be provided for a Warranty claim?
This warranty will not be available without any proof of purchase. The customer must provide a copy of the original retail purchase receipt or other documentation or information in respect of the date and place of purchase.
What IKAWA will do in the event of a Warranty claim?
During the Warranty Period, IKAWA will repair or replace, at IKAWA ‘s option, the Roaster or any relevant parts thereof in the event of any defect in the materials and workmanship.
Who will own the defective Roaster or parts of the defective Roaster?
All defective Roasters or parts which are replaced shall become the property of IKAWA.
Will the Warranty Period be extended after the services?
Any work carried out under the Warranty will not extend the original Warranty Period.
Can the rights under the Warranty be transferred?
The rights under the Warranty are given to the person who purchased the Roaster only and therefore not transferable.
If the Roaster is located in a country outside the UK will be warranty be provided?
If the Roaster is still located in the country in which the Customer was domiciled at the time of purchase (the “Original Country”) , in the event of a defect occurring in the Roaster IKAWA fix the defect by repair or replacement of parts and will reimburse the Customer for the cost of return shipping (courtier service) from the Original Country. IKAWA will also return the Roaster to the Customer, at IKAWA’s cost, to the Original Country save that that, in the event that the Original Country is not the UK, the Customer, and not IKAWA, will be responsible for customs and duties.
If the Customer has moved the Roaster to a country other than the Original Country, in the event of defect occurring in the Roaster, IKAWA will fix the defect by repair or replacement of parts, at no cost to the Customer but, in the event that the country to which the Roaster has been moved is outside the UK, the Customer will be responsible for the cost of return shipping and will also be responsible for the cost of transportation back to that other country along with customs and duties.
Appendix 1 Extras to the Warranty (“Extras”)
Repair or Replacement
If the warranty is invalidated for any reason, repairs or replacements of parts or accessories will be possible at a fixed price charged to the Customer.
The fixed price for the repair under Extras will cover all parts, labour and return shipping (courier service) by IKAWA. The Customer will be responsible for all customs and duties.
The warranty period of repair or replacement services not covered by the warranty shall be 3 months from the date of shipping after repair on the repaired parts or accessories.
Full service provided by IKAWA is possible at any time.
Customer may wish to pay for preventative maintenance service especially where use of the IKAWA is heavy. Full service is possible during or after the Warranty Period, but is charged to the customer at a fixed price at £570 per machine plus VAT. The fixed price for a full service will cover all costs of parts and labour. Return shipping (courier service) is arranged by IKAWA and is an additional cost depending on location. The customer will be responsible for all customs and duties, if any.
Once a full service has been undertaken, the Warranty will be effective from the date of dispatch after completion of the full service by IKAWA.
1st March 2019